Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns
We do not accept returns for physical or digital items, except where the law requires it — see below. Please don’t post anything back to us before getting in touch. Discs are made and dispatched by our manufacturer, and anything sent back to them is destroyed on arrival rather than forwarded to us. Email support@danielhansonmusic.com and we’ll sort it out with you directly.

Cancellation rights — EU, UK, Norway, Iceland and Liechtenstein
If your order is shipped to the European Union, the United Kingdom, Norway, Iceland or Liechtenstein, you have the right to cancel it within 14 days of receipt, for any reason and without justification. This right does not apply to sealed audio recordings that have been unsealed after delivery, so once the cellophane wrap on a CD has been opened it can no longer be cancelled or returned. Discs that are still sealed are covered in full. To cancel, email support@danielhansonmusic.com within 14 days of receiving your order. Please don’t post the disc back — in most cases we will simply refund you and ask you to keep or dispose of it, since anything returned to our manufacturer is destroyed rather than forwarded to us.

Refunds
We will notify you once your cancellation or claim has been reviewed, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your refund, please contact us at support@danielhansonmusic.com.